1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
All payments, invoices and refunds are processed by Paddle as the Merchant of Record. This page sets out our product-side eligibility terms; Paddle issues any approved refund to your original payment method.
2. 30-day money-back guarantee
If you are not satisfied, you may request a full refund of an eligible Bizlight Business Suite subscription within 30 days of your purchase. This covers your initial purchase of a new subscription.
3. Eligibility and exclusions
- The 30-day guarantee applies to a first/initial subscription purchase.
- Renewal charges, and requests made after the applicable window, are reviewed case-by-case considering the nature of the product, usage and your contractual terms.
- Refunds may be refused in cases of abuse, fraud, or breach of our Terms of Service.
4. Your statutory rights
Nothing here limits mandatory consumer rights. Where they apply, these include the 14-day right of withdrawal in the EU/EEA, UK and Switzerland, and shorter statutory windows in some other countries. Paddle may also grant discretionary refunds within 14 days of the transaction date.
5. How to request a refund
The quickest way is through Paddle: use the “View receipt” / “Manage subscription” link in your Paddle order-confirmation email, or visit paddle.net. You may also email us at mifraah@aquatemv.com and we will coordinate with Paddle. Please include your order/receipt ID and the account email.
6. Processing
Approved refunds are issued by Paddle to your original payment method, typically within about 14 days of approval. The time for funds to appear depends on your bank or card provider.
7. Cancelling vs refunding
You can cancel auto-renewal at any time to avoid future charges, from your billing page or your Paddle receipt links. Cancelling stops renewals but does not by itself refund a charge already made — request a refund as above if eligible.
8. Chargebacks
If something looks wrong, please contact us or Paddle first — we can usually resolve it faster than a chargeback. Paddle handles chargeback processing as Merchant of Record.
9. Contact and changes
Aquate Enterprises Pvt Ltd · mifraah@aquatemv.com · +960 788 5660. We may update this policy; the “Last updated” date above reflects the current version.