1. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
All payments, invoices and refunds are processed by Paddle as the Merchant of Record. This page sets out our product-side eligibility terms; Paddle issues any approved refund to your original payment method.
This policy covers your Bizlight Business Suite software subscription — the only payment processed through the Service. Bizlight Business Suite records your own business’s sales for its books and tax and does not process, hold or take payments from your customers, so there are no customer-payment refunds to handle here.
2. 30-day money-back guarantee
Every new account starts with a 7-day free trial (no card required), so you can evaluate Bizlight before any charge; once you are charged (your $1 first month or any renewal), the 30-day money-back guarantee below applies. If you are not satisfied, you may request a full refund within 30 days of a charge for an eligible Bizlight Business Suite subscription. This applies to your most recent charge — your initial purchase and a subscription renewal: if you request within 30 days of that charge, it qualifies.
3. What is and isn’t refundable
- Refundable: a Bizlight Business Suite subscription charge (initial or renewal) where the request is made within 30 days of that charge.
- No prorated / partial refunds: subscriptions are billed for a full period in advance. After the 30-day window we do not refund unused time for the remainder of a paid period.
- Access ends on refund: when a refund is approved, your access to the refunded subscription (and its modules) ends.
- May be refused: in cases of refund abuse, fraud, or breach of our Terms of Service.
4. Time limits
Refund requests made more than 60 days after a charge are not processed, except where a longer period is required by law (see your statutory rights below).
Payment networks also limit how far back a refund can be issued to the original method — generally up to 120 days after a card payment and up to 179 days for PayPal. After these windows a refund to the original payment method may not be technically possible.
5. Your statutory rights
Nothing here limits mandatory consumer rights. Where they apply, these include the 14-day right of withdrawal in the EU/EEA, UK and Switzerland, and shorter statutory windows in some other countries (for example 7 days in parts of Asia-Pacific). Paddle may also grant discretionary refunds within 14 days of the transaction date.
6. How to request a refund
The quickest way is through Paddle: use the “View receipt” / “Manage subscription” link in your Paddle order-confirmation email, or visit paddle.net. You may also email us at info@aquatemv.com and we will coordinate with Paddle. Please include your order/receipt ID, the account email, and your reason for the request so we can assess it.
We assess eligibility under this policy and recommend approval or denial to Paddle. As Merchant of Record, Paddle makes the final decision and issues any approved refund.
7. Processing times
Approved refunds are issued by Paddle to your original payment method: typically 3–5 business days for cards and up to 48 hours for PayPal, though the time for funds to actually appear depends on your bank or card provider.
8. Cancelling your subscription
You can cancel auto-renewal at any time from your billing page or the “Manage subscription” link in your Paddle receipt. To avoid being charged for the next period, cancel at least 48 hours before your next billing date. Cancellation takes effect at the end of the current paid period — you keep access until then, and there is no refund for the remainder of that period. Cancelling stops future renewals but does not by itself refund a charge already made; request a refund as above if you are within the 30-day window.
9. Chargebacks
If something looks wrong, please contact us or Paddle first — we can usually resolve it faster than a chargeback. Paddle handles chargeback processing as Merchant of Record.
10. Complaints and escalation
If you are unhappy with a refund or cancellation outcome, email us at info@aquatemv.com. We aim to acknowledge within 2 business days and to resolve complaints within 10 business days. You may also raise billing disputes directly with Paddle via paddle.net.
11. Contact and changes
Aquate Enterprises Pvt Ltd · info@aquatemv.com · +960 788 5660. We may update this policy; the “Last updated” date above reflects the current version.